Luigi Servadio (1971-)
Customer rituals : ethnographic explorations of wine rituals with families and friends

ethnographic explorations of wine rituals with families and friends


BoklivArtikelnr: 9789177972099

Doktorsavhandling i företagsekonomi, utgiven av Stockholm University. Häftad, 262 sidor. Fokuserar på kundvärdeskapande genom ritualer inom vin.

  • Utforskar ritualer kring vin och konsumentbeteende.

  • Erbjuder en teoretisk ram för värdeskapande.

  • Häftad utgåva med 262 sidorengelska.

Typ av bok:
Ny
Pris:
REA-pris200 kr

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Bindning: Häftad

Bokförlag: Stockholm University
Omfång: 262 s. | Språk: Engelska

Förlagets information

The thesis expands on existing service research by suggesting that customer value creation in certain situations can be better understood through the lens of rituals. By grounding on two ethnographic episodes in the field of wine, the main contribution herein is that the thesis offers a theoretical framework (i.e., customer rituals), which draws attention to customer value creation as an emerging, multi-layered process through which value is formed and evaluated by multiple subjects and contexts. Luigi Servadio is a researcher in marketing at Stockholm Business School and member of the HITS Research Group. Prior to his academic career Luigi spent more than ten years as an account manager in the advertising business. This is a doctoral thesis in Business Administration at Stockholm University, Sweden 2018.


Customer rituals : ethnographic explorations of wine rituals with families and friends av Luigi Servadio hittar du under Handel inom Ekonomi | Näringsliv i huvudkategorin Politik | Samhälle.

Vin customer rituals value creation ethnography Ritualer Konsumentpsykologi Consumer behavior Alkoholdrycker Alcoholic beverages

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