Raissova, Alma | SERVICESCAPES SEEN BY VISUALLY IMPAIRED TRAVELLERS

Boken utforskar hur synskadade resenärer interagerar med fysiska och sociala miljöer inom serviceplatser.

• Servicescapes seen by visually impaired travellers utforskar resande för synskadade.

• En viktig analys av tillgänglighet inom turistnäringen.

• Utgiven som häftad.

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Bindning: Häftat band

Bokförlag: Media-Tryck
ISBN: 9789177531340

Omfång: 177 s.
Språk: Engelska
Utgivningsdatum: 2017-02-01

Förlagets information

This book applies the time-geography approach to a servicescape research by applying this to concrete empirical material. More precisely, this book is about customers’ interactions with physical and social surroundings of service places. Although servicescapes are planned and constructed for customers’ convenience, customers experience various constraints. These constraints are not only due to constructed service surroundings, but are also due to customers’ limited capabilities to use servicescapes. The research findings revealed a significance of time and space dimensions in customers’ interactions with servicescapes. The time-geographic approach captured the spatial and temporal sequence and co-existence of customers’ activities and underscored that servicescape is a social place. Alma Raissova has a practical experience in the area of education and project management. She has worked also with different social projects related to persons of concern. This book is her doctoral thesis. It was produced at the Department of Service Management and Service Studies, Lund University, Sweden.

This book applies the time-geography approach to a servicescape research by applying this to concrete empirical material. More precisely, this book is about customers’ interactions with physical and social surroundings of service places. Although servicescapes are planned and constructed for customers’ convenience, customers experience various constraints. These constraints are not only due to constructed service surroundings, but are also due to customers’ limited capabilities to use servicescapes. The research findings revealed a significance of time and space dimensions in customers’ interactions with servicescapes. The time-geographic approach captured the spatial and temporal sequence and co-existence of customers’ activities and underscored that servicescape is a social place. Alma Raissova has a practical experience in the area of education and project management. She has worked also with different social projects related to persons of concern. This book is her doctoral thesis. It was produced at the Department of Service Management and Service Studies, Lund University, Sweden.

Servicescapes seen by visually impaired travellers av Alma Raissova hittar du under Samhälle och samhällsvetenskap inom Samhällsvetenskap i huvudkategorin Politik | Samhälle.

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